It is important to determine that the product is faulty before returning it for repair, so please first contact your installer for assistance in diagnosing any system fault. If a product returned to us is found to be fully functioning, a service fee will be charged regardless of its warranty status.
Please note that all electrical wiring must be carried out by appropriate qualified and licensed personnel. Contact your installer for disconnection and reconnection of your product.
Once it is established there is a fault with the product, please return it to us at:
Australian Energy Research Laboratories Pty Ltd
Unit 15, 1015 Nudgee Rd
BANYO, QLD 4014