AERL RMA Form
Before you begin. More detail means a faster resolution, and partial information beats a blank field: write N/A if a question doesn't apply or you don't know. In section 5, fill in only the block for your unit.
Returning the product. Email this form, with any photos / screenshots, to [email protected] (serial number as the subject). AERL replies with a Return Materials Authorisation (RMA) number: do not send a product without one. Then send the product, with its RMA number, to AERL, 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia.
AERL use only
RMA #:
In-warranty
Out-of-warranty
DOA
Credit
1Customer & Product
| Business / contact / phone / email | |
| Return shipping address | |
| Site (suburb, state, country) | |
| Model · serial number(s) · firmware | |
| Purchase / install date · PO or invoice | |
| Today's date | |
| Preferred resolution | RepairReplaceCreditRefundNo preference |
2Faultwhat the unit is or isn't doing: error codes, LED patterns, alarms
| Date fault first observed | |
| Unit powers on? · comms working? | YesNoIntermittent |
| Suspected category | HardwareFirmwareMechanicalCommsUnknown |
3What Changed (Last 6 Months)
Firmware updateWiring changeEquipment swapWeather / grid event
Config changeService visitNothing changedDetail:
4Site Exposure
IndoorSheltered outdoorOutdoor·
CoastalDustyCorrosiveHigh humidityAltitude > 2000 m