---
title: "AERL RMA Form · Return Materials Authorisation"
revision: "1.1.1"
publisher: AERL (Australian Energy Research Laboratories)
url: https://www.aerl.com.au/docs/aerl-rma-form
pdf: https://www.aerl.com.au/documents/misc/AERL_RMA_Form_Rev_111.pdf
description: "Return Material Authorisation form for warranty claims, DOA returns, and credit requests across all AERL products. Complete and email to support@aerl.com.au."
---

# AERL RMA Form · Return Materials Authorisation

*Rev 1.1.1. Markdown copy of the AERL document at https://www.aerl.com.au/docs/aerl-rma-form; the PDF (https://www.aerl.com.au/documents/misc/AERL_RMA_Form_Rev_111.pdf) is the controlled version.*

Return Materials Authorisation

# AERL RMA Form

**Before you begin.** More detail means a faster resolution, and partial information beats a blank field: write **N/A** if a question doesn't apply or you don't know. In section 5, fill in only the block for your unit.

**Returning the product.** Email this form, with any photos / screenshots, to **support@aerl.com.au** (serial number as the subject). AERL replies with a Return Materials Authorisation (RMA) number: do not send a product without one. Then send the product, with its RMA number, to AERL, 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia.

AERL use only RMA #: ☐ In-warranty ☐ Out-of-warranty ☐ DOA ☐ Credit

1 Customer & Product

|  |  |
|---|---|
| Business / contact / phone / email |  |
| Return shipping address |  |
| Site (suburb, state, country) |  |
| Model · serial number(s) · firmware |  |
| Purchase / install date · PO or invoice |  |
| Today's date |  |
| Preferred resolution | ☐ Repair ☐ Replace ☐ Credit ☐ Refund ☐ No preference |

2 Fault *what the unit is or isn't doing: error codes, LED patterns, alarms*

|  |  |
|---|---|
| Date fault first observed |  |
| Unit powers on? · comms working? | ☐ Yes ☐ No ☐ Intermittent |
| Suspected category | ☐ Hardware ☐ Firmware ☐ Mechanical ☐ Comms ☐ Unknown |

3 What Changed (Last 6 Months)

☐ Firmware update ☐ Wiring change ☐ Equipment swap ☐ Weather / grid event ☐ Config change ☐ Service visit ☐ Nothing changedDetail:

4 Site Exposure

☐ Indoor ☐ Sheltered outdoor ☐ Outdoor · ☐ Coastal ☐ Dusty ☐ Corrosive ☐ High humidity ☐ Altitude > 2000 m

5 Product-Specific Block *fill only the relevant one*

5a Solar controller / EarthGuard SRX, SRX-R, EG-600, EG-600-SC

PV strings × panels

Panel model

Battery chemistry / V / Ah-kWh

Bank configuration

Battery brand / model / age

Loads on bus

SRX-R rack serial number

Notes

5b Lithium battery LiFe², Kakadu

Cabinet model

# cabinets / total modules

☐ Managed ☐ Self-managed

Returned: ☐ module ☐ cabinet

SOC at fault

Breaker tripped? ☐ yes ☐ no ☐ unknown

Alarmed? ☐ yes ☐ no ☐ unknown

Comms: ☐ CAN ☐ RS485 ☐ None

Inverter / charger

Notes

5c ICCP CoolPro

# units in parallel

Options: ☐ Surge Buster ☐ Ref Cell Control

Mode: ☐ Continuous ☐ Interrupted

SetpointsV,A

Measured V/A at fault

Structure

Recent surge? ☐ yes ☐ no ☐ unknown

Notes

5d Monitoring Nexus, Battery Sense

Paired devices (model + S/N)

Comms used: ☐ CAN ☐ RS485 ☐ Ethernet ☐ Wi-Fi ☐ 4G

Cloud reachable / last seen approx.days ago

Notes

6 Troubleshooting & Attachments *what you tried, and the outcome*

**Attached:** ☐ Unit photos ☐ Install photos ☐ AERL Link / Cloud screenshots ☐ Wiring diagram ☐ Proof of purchase

Replacement needed before the faulty unit is returned? ☐ Yes ☐ No

Site urgency: ☐ Offline ☐ Degraded ☐ Spare on hand ☐ Non-urgent

If the unit is out of warranty, a $100 service charge applies to cover initial diagnostics. Agree: ☐ Yes ☐ No