---
title: "CoolMax SRX-R Rack-Mount Solar Charge Controllers · Warranty Statement"
revision: "3.0.1"
publisher: AERL (Australian Energy Research Laboratories)
url: https://www.aerl.com.au/docs/coolmax-srx-r-warranty
pdf: https://www.aerl.com.au/documents/warranty/AERL_CoolMax_SRX_R_Warranty_Statement_REV_301.pdf
description: "Limited warranty terms and conditions for CoolMax SRX-R solar charge controllers and the SRX-R rack shelf."
---

# CoolMax SRX-R Rack-Mount Solar Charge Controllers · Warranty Statement

*Rev 3.0.1. Markdown copy of the AERL document at https://www.aerl.com.au/docs/coolmax-srx-r-warranty; the PDF (https://www.aerl.com.au/documents/warranty/AERL_CoolMax_SRX_R_Warranty_Statement_REV_301.pdf) is the controlled version.*

Warranty Statement

# CoolMax SRX-R Rack-Mount Solar Charge Controllers

Warranty Conditions · Australia and New Zealand

SRX-R 600/60-48 · SRX-R 600/30-120 · SRX-R Rack Shelf

## Chapter 01 1. About This Warranty

This document sets out AERL's warranty for the following products, supplied in Australia or New Zealand:

| Model | Product |
|---|---|
| SRX-R 600/60-48 | CoolMax SRX-R 600/60-48 |
| SRX-R 600/30-120 | CoolMax SRX-R 600/30-120 |
| SRX-R Rack Shelf | CoolMax SRX-R rack shelf (accessory) |

### 1.1 Who Gives This Warranty

This warranty is given by **AERL Pty Ltd** (AERL), ABN 87 653 916 477, to the original purchaser of the product.

|  | Warrantor |
|---|---|
| Company | AERL Pty Ltd |
| Address | 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia |
| Phone | 1800 950 865 |
| Email | support@aerl.com.au |

> **Australian Consumer Law statement**
>
> Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
>
> The benefits given by this warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Nothing in this document excludes, restricts or modifies those rights.

## Chapter 02 2. How Long the Warranty Lasts

### 2.1 Warranty Period

| Model | Standard warranty | Registered within 60 days of installation | With Plus 5 |
|---|---|---|---|
| SRX-R 600/60-48 | 2 years | 5 years | 10 years |
| SRX-R 600/30-120 | 2 years | 5 years | 10 years |
| SRX-R Rack Shelf | 2 years | 2 years (no change) | Not available |

Each period runs from the warranty's start date (section 2.2).

### 2.2 When the Warranty Starts

Your warranty starts **30 days after AERL dispatches the controller**, whether AERL sends it to you, your installer or the business you bought it from. If the controller connects to AERL Cloud before then, the warranty starts on the day it first connects instead.

A controller that fails after AERL dispatches it but before its warranty starts is also covered.

AERL can tell you the start and end dates of your warranty from the serial number.

### 2.3 Registering Your Warranty

To get the longer warranty, register the controller within **60 days of installation** at **aerl.com.au/warranty-registration**. You will need its serial number, the installation date and your contact details.

A controller that connects to AERL Cloud within 60 days of installation is registered automatically.

If the controller is not registered within 60 days of installation, the standard warranty applies.

Registration lengthens the warranty only of the models shown with a longer registered term in the table above. It does not change the warranty of the other models.

### 2.4 Plus 5 Extension

Plus 5 extends the warranty of a controller to **10 years** from its start date (section 2.2).

- Buy Plus 5 from AERL within **60 days of installation** .
- One Plus 5 per serial number: it covers the controller it was bought for.
- You do not need to register the controller to get the 10 years of Plus 5.
- Plus 5 continues this warranty on the terms in this document.

Contact AERL on 1800 950 865 or support@aerl.com.au for pricing.

## Chapter 03 3. What the Warranty Covers

- **Parts and repair labour.** AERL pays for the parts and labour to repair a manufacturing fault found within the terms and period of this warranty.
- **Labour on site.** AERL makes an allowance of up to **$220 (AUD, excluding GST)** for the labour to disconnect the faulty controller and reinstall it.
- **Freight.** You pay to send the faulty product to AERL; AERL pays to return the repaired or replacement product. AERL returns it to you within Australia or New Zealand and chooses the freight method.

## Chapter 04 4. Conditions

- Install and use the controller as its installation and user manual sets out. If you do not, your warranty may be void.

## Chapter 05 5. What Is Not Covered

The warranty does not cover a fault, or a similar fault, caused by:

1. lightning
2. water or moisture getting into the product
3. vermin
4. the wrong supply voltage
5. faulty installation
6. using the product for something it is not intended for
7. changes to the product that affect its reliability or performance and are not caused by a manufacturing fault
8. damage caused by other parts of the system

## Chapter 06 6. How to Make a Claim

1. Contact AERL on 1800 950 865 or support@aerl.com.au.
2. Tell AERL the model and serial number, when the controller was bought and installed, and what the fault is. AERL may ask for proof of purchase.
3. AERL works through the fault with you. If the controller needs to come back, AERL gives you an RMA number and the RMA paperwork.
4. Send the faulty controller, with its RMA paperwork, to AERL at 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia.
5. AERL checks the controller. If the fault is covered, AERL repairs or replaces it as set out in section 3.

Do not send a product to AERL without a Return Materials Authorisation (RMA) number.

## Chapter 07 7. Limits

- AERL is not responsible for any consequential loss or expense while the controller is out of service.
- AERL is not responsible for misleading or incorrect information given by anyone not directly employed by AERL.

Nothing in this section limits any rights you have under the Australian Consumer Law.

### Service and Warranty Claims

**1800 950 865 · support@aerl.com.au · aerl.com.au**

AERL Pty Ltd, 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia