CoolPro · Warranty

Rev 3.0.18 Nov 2026

This document sets out AERL's warranty for the following products, supplied in Australia or New Zealand:

1.1 Who Gives This Warranty

This warranty is given by AERL Pty Ltd (AERL), ABN 87 653 916 477, to the original purchaser of the product.

Australian Consumer Law statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given by this warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Nothing in this document excludes, restricts or modifies those rights.

CoolPro · Warranty

Rev 3.0.18 Nov 2026

2.1 Warranty Period

Each period runs from the warranty's start date (section 2.2).

2.2 When the Warranty Starts

Your warranty starts 30 days after AERL dispatches the CoolPro, whether AERL sends it to you, your installer or the business you bought it from. If the CoolPro connects to AERL Cloud before then, the warranty starts on the day it first connects instead.

A CoolPro that fails after AERL dispatches it but before its warranty starts is also covered.

AERL can tell you the start and end dates of your warranty from the serial number.

2.3 Registering Your Warranty

To get the longer warranty, register the CoolPro within 60 days of installation at aerl.com.au/warranty-registration. You will need its serial number, the installation date and your contact details.

A CoolPro that connects to AERL Cloud within 60 days of installation is registered automatically.

If the CoolPro is not registered within 60 days of installation, the standard warranty applies.

• Parts and repair labour. AERL pays for the parts and labour to repair a manufacturing fault found within the terms and period of this warranty.
• Labour on site. AERL does not pay for labour or travelling time to disconnect or reinstall the CoolPro.
• Freight. You pay to send the faulty product to AERL; AERL pays to return the repaired or replacement product. AERL returns it to you within Australia or New Zealand and chooses the freight method.

• Install and use the CoolPro as its installation and user manual sets out. If you do not, your warranty may be void.
• In lightning-prone applications (as defined in the CoolPro manual), the CoolPro must be installed with an AERL Surge Buster; lightning damage to a CoolPro installed without one is not covered.

CoolPro · Warranty

Rev 3.0.18 Nov 2026

The warranty does not cover a fault, or a similar fault, caused by:

1. lightning
2. water or moisture getting into the product
3. vermin
4. the wrong supply voltage
5. faulty installation
6. using the product for something it is not intended for
7. changes to the product that affect its reliability or performance and are not caused by a manufacturing fault
8. damage caused by other parts of the system
9. wear of consumable parts: power capacitors reaching the end of their life

1. Contact AERL on 1800 950 865 or [email protected].
2. Tell AERL the model and serial number, when the CoolPro was bought and installed, and what the fault is. AERL may ask for proof of purchase.
3. AERL works through the fault with you. If the CoolPro needs to come back, AERL gives you an RMA number and the RMA paperwork.
4. Send the faulty CoolPro, with its RMA paperwork, to AERL at 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia.
5. AERL checks the CoolPro. If the fault is covered, AERL repairs or replaces it as set out in section 3.

Do not send a product to AERL without a Return Materials Authorisation (RMA) number.

• AERL is not responsible for any consequential loss or expense while the CoolPro is out of service.
• AERL is not responsible for misleading or incorrect information given by anyone not directly employed by AERL.

Nothing in this section limits any rights you have under the Australian Consumer Law.