--- title: "AERL Kakadu 120 Battery and Combiner Box · Warranty Statement" revision: "3.0.1" publisher: AERL (Australian Energy Research Laboratories) url: https://www.aerl.com.au/docs/kakadu-120-warranty pdf: https://www.aerl.com.au/documents/warranty/AERL_Kakadu_120V_Warranty_Statement_REV_301.pdf description: "Warranty terms, conditions, and claim procedures for Kakadu 120V commercial battery systems and the Kakadu combiner box." --- # AERL Kakadu 120 Battery and Combiner Box · Warranty Statement *Rev 3.0.1. Markdown copy of the AERL document at https://www.aerl.com.au/docs/kakadu-120-warranty; the PDF (https://www.aerl.com.au/documents/warranty/AERL_Kakadu_120V_Warranty_Statement_REV_301.pdf) is the controlled version.* Warranty Statement # AERL Kakadu 120 Battery and Combiner Box Warranty Conditions · Australia and New Zealand Kakadu-120-88.4 · Kakadu-Comb ## Chapter 01 1. About This Warranty This document sets out AERL's warranty for the following products, supplied in Australia or New Zealand: | Model | Product | |---|---| | Kakadu-120-88.4 | Kakadu 120 · 88.4 kWh | | Kakadu-Comb | Kakadu combiner box | ### 1.1 Who Gives This Warranty This warranty is given by **AERL Pty Ltd** (AERL), ABN 87 653 916 477, to the original purchaser of the product. | | Warrantor | |---|---| | Company | AERL Pty Ltd | | Address | 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia | | Phone | 1800 950 865 | | Email | support@aerl.com.au | > **Australian Consumer Law statement** > > Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. > > The benefits given by this warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Nothing in this document excludes, restricts or modifies those rights. ## Chapter 02 2. How Long the Warranty Lasts ### 2.1 Warranty Period | Model | Standard warranty | |---|---| | Kakadu-120-88.4 | 10 years | | Kakadu-Comb | 2 years | Each period runs from the warranty's start date (section 2.2). ### 2.2 When the Warranty Starts Your warranty starts **30 days after AERL dispatches the product**, whether AERL sends it to you, your installer or the business you bought it from. If the product connects to AERL Cloud before then, the warranty starts on the day it first connects instead. A product that fails after AERL dispatches it but before its warranty starts is also covered. AERL can tell you the start and end dates of your warranty from the serial number. ### 2.3 Performance Warranty The Kakadu 120 is warranted to perform as set out below for its warranty period: | Model | Depth of discharge | Usable energy | Energy throughput | State of health | |---|---|---|---|---| | Kakadu-120-88.4 | 90% | 79560 Wh | 238.7 MWh | 70% | Energy throughput is the total energy the battery may deliver under this warranty. State of health is the share of usable energy the battery keeps. ## Chapter 03 3. What the Warranty Covers If a fault is covered by this warranty, AERL will, at its discretion: - repair or replace the product, with new, used or refurbished products or parts of similar age and condition, or - if the product is no longer available or cannot be repaired, refund the unused part of the original price. A repaired or replaced product is covered for the rest of the original warranty period. You pay to send a faulty product to AERL when AERL asks for it to be returned; AERL pays to return the repaired or replacement product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ## Chapter 04 4. Conditions The warranty applies only if all of the following are met: 1. The AERL Kakadu 120 product was installed by a suitably qualified person, or by an authorised AERL installer or service agent. 2. The AERL Kakadu 120 product was installed, operated and maintained as its installation and operation manual sets out. 3. The AERL Kakadu 120 battery is used for energy storage, on a once-daily cycle basis. ## Chapter 05 5. What Is Not Covered The warranty does not cover: 1. a battery that has not been charged or maintained as set out in AERL's manual 2. a battery discharged outside the manufacturer's specifications 3. a battery left deeply discharged (5% state of charge or lower) for more than 30 days 4. the product being moved or shaken after its installation is finished 5. ambient temperatures above +55 °C or below −20 °C for sustained periods 6. not telling AERL within 30 days of a defect or deterioration 7. modification or repair of the product without AERL's approval 8. events outside AERL's control, such as natural disasters (flood, fire, earthquake, lightning) or other abnormal conditions 9. not giving AERL the photos, data and installation details it needs to assess the claim 10. reasonable wear and tear that does not affect the operation of the product 11. a serial number that has been modified or cannot be identified ## Chapter 06 6. How to Make a Claim 1. Contact the business you bought the product from, or AERL directly. 2. Give AERL the information it needs to assess the claim (listed below). 3. AERL works with your technical contact to find the fault. 4. Anything returned to AERL needs an RMA number and supporting documents from AERL. 5. If the fault is covered, AERL repairs, replaces or refunds as set out in section 3. AERL may ask for: - the product model number - the serial number of the product - the invoice or other evidence of purchase - a full description of the fault - recent photos of the installation, clearly showing the product's location, environment and installation quality - the details of the connected power conversion equipment (PCE) - for a battery: its charge and discharge settings and the system's performance history - the product's location (address) and the owner's contact details Do not send a product to AERL without a Return Materials Authorisation (RMA) number. ## Chapter 07 7. Limits Except as set out in this warranty or required by the Australian Consumer Law, and to the maximum extent permitted by law: - this warranty is the only express warranty given for the products, and all other express or implied warranties, representations and conditions are excluded - AERL's total liability (in contract, in tort including negligence, or under statute) will not exceed the purchase price paid for the product - AERL is not liable for any consequential, indirect, incidental or special damages, including loss of profit or business interruption. Nothing in this section limits any rights you have under the Australian Consumer Law. ### Service and Warranty Claims **1800 950 865 · support@aerl.com.au · aerl.com.au** AERL Pty Ltd, 1/75 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, Australia