In the event of a product failure, the customer will need to work with an AERL Technical Support representative to perform the necessary troubleshooting. This is a required step before a return can be performed.
Please Note: Troubleshooting requires a qualified technician to be present at the site of the product, with a quality voltmeter that measures both DC and AC.
The AERL representative will request voltmeter readings, product error messages, and other information. If the customer is not willing or able to provide these readings (or is not willing or able to visit the site), and the product is found to have no problems upon return, AERL may choose to charge additional labor and handling fees up to $230.00 AUD.