AERL
Unit 2, 75 Bluestone Circuit
SEVENTEEN MILE ROCKS
QLD, 4073, AUSTRALIA
Our Warranty
AERL will repair or replace products covered under the relevant limited warranty that are returned to AERL’s facility during the warranty period.
It is important to determine that the product is faulty before returning it for repair, so please first contact your installer for assistance in diagnosing any system faults.
Please note: All electrical wiring must be carried out by the appropriate qualified and licensed personnel. Contact your installer for disconnection and re-connection of your product.
Documentation
Troubleshooting
In the event of a product failure, the customer will need to work with an AERL Technical Support representative to perform the necessary troubleshooting. This is a required step before a return can be performed.
Please Note: Troubleshooting requires a qualified technician to be present at the site of the product, with a quality voltmeter that measures both DC and AC.
The AERL representative will request voltmeter readings, product error messages, and other information. If the customer is not willing or able to provide these readings (or is not willing or able to visit the site), and the product is found to have no problems upon return, AERL may choose to charge additional labor and handling fees up to $230.00 AUD.
Warranty Process
To initiate a warranty claim, please follow these steps:
- Complete the Return Merchandise Authorization (RMA) form.
- Include the completed RMA form with the product to be returned.
- Ship the package to our service center at: AERL 2/75 Bluestone Circuit Seventeen Mile Rocks, QLD 4073 Australia
Upon receipt of your package, an AERL representative will contact you to proceed with the warranty service process.
For any additional inquiries, please don’t hesitate to contact our customer support team.
