1. Introduction
AERL Pty Ltd (ABN 87 653 916 477) ("AERL", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect personal information that you provide directly to us, such as when you:
- Contact us through our website
- Subscribe to our newsletter
- Purchase our products
- Register for an account
- Participate in surveys or promotions
The types of information we may collect include your name, email address, postal address, phone number, and payment information.
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, device information, and browsing actions and patterns.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and administrative messages
- Respond to your comments, questions, and requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
4. Disclosure of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf
- Professional advisors, such as lawyers, bankers, and insurers
- Government bodies, regulators, law enforcement agencies, and courts when required by law
- Potential buyers in connection with a business transaction such as a merger or sale of assets
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
You may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your information
- Withdrawing your consent
- Objecting to or restricting certain processing
- Data portability
To exercise these rights, please contact us using the information below.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities and to personalize your experience. You can manage your cookie preferences through your browser settings.
8. International Transfers
Your personal information may be transferred to and processed in countries other than the one in which you reside. We will take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries in which we process it.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information.
10. AI Chat Assistant (Max)
Our website offers an AI-powered chat assistant ("Max") to help answer questions about our products and services. Messages you send to the assistant, along with your recent conversation in the widget, are processed by Anthropic (our AI service provider) to generate responses. Please do not share sensitive personal information, account credentials, or payment details in the chat.
Your conversation history is stored only in your own browser and can be removed at any time using the assistant's "Clear chat" control. The assistant's answers are provided for general guidance and do not form part of any contract; always confirm critical product or safety information against our official documentation or with our support team.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
AERL Pty Ltd
75 Bluestone Circuit
Seventeen Mile Rocks
Queensland, Australia
Email: [email protected]
Phone: +61 1800 950 865